We're looking for people who put their innovation to work to advance our success - and their own. Join an organization that ensures a more secure world through connecting and protecting our customers with inventive electrical solutions.
WHAT YOU WILL EXPERIENCE IN THIS POSITION:
Provide complex technical application assistance to identify modified and engineered solutions based on customer specification and application requirements
Issue complex quotes based on customer specification, application requirements, costing and manufacturability
Provide support for specific sales territories as a main contact
Manage key accounts which includes collaborating with multiple functional areas to resolve quality issues, proactively communicating with customers and resolving conflicts to ensure customers' expectations are met
Lead special project assignments as required
Identify complex and custom components to assist customers in part replacements
Maintain high level of performance by meeting team key performance indicator (KPI) goals
May process all incoming orders via fax, electronic, phone
Work with sales, marketing, production, shipping and other operating functions regarding product, delivery or service matters
Manage scheduled shipment dates to ensure timely delivery and expedite as needed
Provide training/mentoring for Customer Service Reps and Application Specialists and Sales as required
YOU HAVE:
Bachelor's degree in business or related field preferred
Ideally 2+ years of technical customer service experience in a busy manufacturing environment
Knowledge of customer service principles and practices
Knowledge in manufacturing processes an asset
Knowledge in technical aspects of product as well as of product specifications and offerings a bonus
Ability to read and interpret product drawings a plus
Experience with JD Edwards ERP, Salesforce Service Cloud and CPQ software beneficial
WE HAVE:
At nVent, we connect and protect our customers with inventive electrical solutions. People are our most valuable asset. Inclusion and diversity means that we celebrate and encourage each other's authenticity because we understand that uniqueness sparks growth.
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