Responsible for implementing and maintaining the effectiveness and optimization of IT software and hardware renewal process and tools. Ensure all IT hardware and software renewals are captured and managed in renewal system. Establish defined process to review IT renewals with key stakeholders against prior years to ensure accurate renewal payments. Effectively manage time

Provide professional support for end users of personal computers or their associated networks, hardware, software, or peripherals. Receive referrals from tier 1/help desk support and troubleshoot, diagnose and resolve more complex operating errors. Install and configure software or hardware updates or patches. Evaluate and resolve network connectivity or communications sy